FAQs - Aquabocci AU


Why shop at Aquabocci?

At Aquabocci, it’s no secret that we develop designer drainage systems . And if you’ve shopped on our site before, you’ll know most of our products are in stock enabling us to provide you fast delivery times.  We believe actions speak louder than words, so try to show how much we care by the way we do things.

Like it being safe and secure to buy from us. Or the fact that you can do so knowing that if you have a query, you’ll only have to pick up the phone to have it dealt with quickly and without fuss. We offer a simple and straightforward returns service, because we want you to be happy with your purchase and understand you may change your mind.

What’s more, we like to offer some extras on the site for you to get your teeth into. And if you enjoy your experience with us, we’ll even come to you too. Just subscribe to our newsletter and you’ll be the first to know about our new products and projects  sent straight to your inbox.

I am having problems buying from your site?

If you are having technical problems, please get in touch with our customer service team, who will endeavour to help you. To help us solve the issue for you, please include as many of the following details as possible:

  • Your Operating System (e.g. Windows XP, Mac OS 9.0)
  • Internet Browser (e.g. Internet Explorer 6, Firefox 3.5)
  • What page you were trying to access
  • What time the problem occurred
  • Please cut and paste into the email any error message that appeared on the screen.

or e-mail us at care@aquabocci.com with the word "troubleshoot" in the subject line.

Can I use the drain around salt and chlorine?

All aquabocci drainage systems are Anodized to 25 micron ( marine grade ) they are guaranteed not rust, tea stain or oxidize around salt water or chlorine environments. This includes Aquatic Centres and sea side locations.