Terms & Conditions
GENERAL
This Page (Together With The Documents Referred To On It) Tells You About The Terms And Conditions On Which We Supply Any Of The Products Listed On Our Websites aquabocci.co.uk (Our Site) And On Which You May Use Our Site. If You Don’t Accept The Terms And Conditions, Please Do Not Use Our Site.
Please read these terms and conditions carefully before ordering any Products from our site. When establishing an account and placing an order, you will be invited to agree to these terms and conditions by clicking ‘Place order’. If you don’t accept the terms and conditions by ticking this box, you will not be able to order any Products from our site.
You can print a copy of these terms and conditions for future reference.
ABOUT US
Who Is Aquabocci?
We are Aquabocci Limited. We operate the website at aquabocci.co.uk (the "Site") and when you buy a product from the Site ("Product"), you buy it from us.
aquabocci.co.uk is a site operated by aquabocci Limited (we, our, us). We are registered in England and Wales under number 0765 0457. Our registered office is: 4 Prince Albert Rd London NW1 7SN. Our registered VAT number is 127 6406 17
See Contact us for further information about our contact details.
SITE AVAILABILITY
If the need arises, we may suspend access to our site to carry out routine or emergency work. We will not be liable if for any reason our site is unavailable at any time or for any period.
Why Aquabocci Has The Terms And Conditions?
We have terms and conditions ("T&Cs") for a few different reasons:
they include the rules which apply to your use of the Aquabocci website.
they set out the rules which apply to your purchase of Aquabocci Products.
they contain other information which we need to tell you, such as your rights under the Consumer Contracts Regulations.
If you use the Aquabocci website, purchase Aquabocci Products, you are confirming to us that you agree to the then current T&Cs. They are legally binding on us both.
Please read these terms and conditions carefully before ordering any Products from our site. When establishing an account and placing an order, you will be invited to agree to these terms and conditions by clicking ‘Place order’. If you don’t accept the terms and conditions by ticking this box, you will not be able to order any Products from our site.
This Page (Together With The Documents Referred To On It) Tells You About The Terms And Conditions On Which We Supply Any Of The Products Listed On Our Website aquabocci.co.uk (Our Site) And On Which You May Use Our Site. If You Don’t Accept The Terms And Conditions, Please Do Not Use Our Site.
The terms and conditions T&Cs go hand in hand with some other documents which contain other important information:
our Privacy Policy, where we tell you what information we collect about you and how we use and disclose it ("Privacy Policy");
our Delivery Policy, where we tell you about delivery options for a Product and any restrictions on where we can deliver or extra charges ("Delivery Policy"); and
our Returns Policy, where we tell you how to return a Product in certain circumstances including because you have changed your mind under the Consumer Contracts Regulations ("Returns Policy").
ORDERS AND HOW CONTRACT IS FORMED BETWEEN YOU AND US
After making an order, you will receive an email from us accepting your order. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you the confirmatory email referred to above. The contract between us (Contract) will only be formed when we send you this email.
AVAILABILITY AND DELIVERY
Most of the time our products are in stock enabling us to provide you fast delivery times. We believe actions speak louder than words, so try to show how much we care by the way we do things.
Subject to stock availability, we aim to dispatch products within 5 working days. Please contact us if you would like to arrange an express delivery.
Delivery dates are estimated and are not guaranteed, although we make every reasonable effort to deliver Products by any quoted delivery date.
You can find out further information on delivery section
RISK AND TITLE
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
PRICE AND PAYMENT
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due.
We accept payment with the following credit or debit cards listed on our site.
Cards accepted: Visa and MasterCard credit cards, Visa debit cards and AMEX.
By submitting an order to us through our site, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.
I WOULD LIKE TO RETURN A PRODUCT FOR A REFUND
Under the Consumer Contracts Regulations you have until 14 working days after you receive certain products to tell a retailer that you’ve changed your mind and would like to send it back
The Consumer Contracts Regulations only apply to certain categories of products. What this means is that you cannot change your mind and send any of the following Products back:
Products that have been personalised for you, such as custom coloured aquabocci products or aquabocci products that have been fabricated for you.
If you change your mind, you must return the Product to us. Until you have decided whether to send a Product back to us, remember that the Consumer Contracts Regulations put a duty on you to take good care of them.
This doesn’t mean you can’t try the Product on or inspect it to see if it’s right for you. All we ask is that you treat our Products with the same care as you would in our stores. So please try to keep the tags on and retain the original packaging as neatly as you can.
You will be responsible for the cost of sending the Product back to us if you change your mind. If we do not receive the Product back we may arrange for collection of the Product from you at your cost. If you do not send the Product back, or have not looked after the Product and we receive it back damaged, we could make a claim against you for the loss/damage.
To let us know you have changed your mind and wish to cancel your order, please contact our customer service team by phone on +44(0) 20 3697 1252 or email at service@aquabocci.com. Please keep a copy of your cancellation email. Once you have emailed us, please follow the instructions in our Returns policy on how to return the Product to us.
We will issue you with a refund within 14 days of the earlier of receipt of proof of posting of the Products or the date that we receive the Products, including the cost of delivering the Products to you.
We issue refunds via the payment method you used to place the order. If you would like to exchange your Product(s) rather than be issued with a refund, please see the section below.
I Like The Product I’ve Ordered – But I’d Like A Different Size/Colour
If you would like to exchange your Product for a different size or colour, please let us know within 28 days of the date of receipt of the Product. Please follow the section above on cancelling your order and, at the time you cancel your order, just tell us that you’d like an exchange instead of receiving a refund
“I have received a faulty Product”
If you think the Product you received is faulty, please contact our customer service team by phone on +44(0) 20 3697 1252 or email at service@aquabocci.com. The team will tell you how to proceed. Please include as many details as possible about the fault.
“I have received an incorrect Product in my order”
If you have received an incorrect Product in your order,please contact our customer service team by phone on +44(0) 20 3697 1252 or email at service@aquabocci.com. We will then advise on how to proceed with the return. Please include as many details as possible about the incorrect item.
“A Product is missing from my order”
Sometimes we don’t send everything you’ve ordered at the same time, so please check your packing note and despatch emails to see if any of your items will be arriving separately.
If the packing note states an item should be in your parcel but it is not, please contact our customer service team by phone on +44(0) 20 3697 1252 or email at service@aquabocci.com. who will try to rectify the mistake as quickly as possible.
Our Responsibility To You
We have taken every care in the preparation of the content of our site. However, the content displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. We will not be responsible for any errors or omissions or for the results obtained from the use of such content or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.
If required we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable. We will not be responsible to you for any errors or omissions, or any technical problems you may experience, or any use you make of the material on the Site, any websites linked to it or any materials posted on it.
Our total liability to you under the Contract will be limited to the amount paid by you for the Products purchased.
10 Year Quality Guarantee
Any products purchased from Aquabocci is covered by Aquabocci's guarantee, which means it will be free from fault for a period of 10 years from purchase. Proof of manufacturing fault, not including discolouration or corrosion from chemical products. Proof of purchase will be required. This does not affect your statutory rights.
INTELLECTUAL PROPERTY
"aquabocci" is a registered trade mark of Anthony 1 Limited (Trading as aquabocci)
We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
VIRUSES, HACKING AND OTHER OFFENSES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
ENTIRE AGREEMENT
These terms and conditions and the documents mentioned in these terms and conditions contain the whole agreement between us and you relating to the supply of Products. No additional terms or conditions requested or communicated in any way by you will form part of the Contract whether accepted or not by an employee of ours.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We may revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the timer that you order Products from us or otherwise use the Site.
LAW AND JURISDICTION
The operation of our site and Contracts for the purchase of Products through our site are governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.