Terms & Conditions

TERMS AND CONDITIONS

GENERAL

This page (together with the documents referred to on it) tells you about the terms and conditions on which we supply any of the products listed on our website aquabocci.com (our site) and on which you may use our site. If you don’t accept the terms and conditions, please do not use our site.

Please read these terms and conditions carefully before ordering any Products from our site. When establishing an account and placing an order, you will be invited to agree to these terms and conditions by clicking Place order. If you don’t accept the terms and conditions by ticking this box, you will not be able to order any Products from our site.

You can print a copy of these terms and conditions for future reference.

ABOUT US

aquabocci.com is a site operated by aquabocci Limited (we, our, us). We are registered in England and Wales under number 0765 0457. Our registered office is: Level 2 / 85 Frampton St, London NW8 8NQ. Our registered VAT number is 127 6406 17

See Contact us for further information about our contact details.

SITE AVAILABILITY

If the need arises, we may suspend access to our site to carry out routine or emergency work. We will not be liable if for any reason our site is unavailable at any time or for any period.

ACCEPTABLE USE

You may use our site only for lawful purposes. Certain areas of our site may enable you to enter some content of your own. In such cases, the content must not:

contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;

promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

infringe any copyright, database right or trade mark of any other person;

be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;

be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case;

be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.

ORDERS AND HOW CONTRACT IS FORMED BETWEEN YOU AND US

After making an order, you will receive an email from us accepting your order. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you the confirmatory email referred to above. The contract between us (Contract) will only be formed when we send you this email.

AVAILABILITY AND DELIVERY

Most of the time our products are in stock enabling us to provide you fast delivery times. We believe actions speak louder than words, so try to show how much we care by the way we do things.

Subject to stock availability, we aim to dispatch products ordered before 2pm on the next working day.

Delivery dates are estimated and are not guaranteed, although we make every reasonable effort to deliver Products by any quoted delivery date.

You can find out further information on delivery section

RISK AND TITLE

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

PRICE AND PAYMENT

The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due.

We accept payment with the following credit or debit cards listed on our site.

Cards accepted: Visa and MasterCard credit cards, Visa debit cards and AmEx.

By submitting an order to us through our site, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.

RETURNS AND REFUND POLICY

Once the products have been delivered, you may return the products within 7 days from the day you received them.

You must return the Product(s) to us immediately at your own cost within a week. You must take reasonable care to ensure that we receive the Product(s) and that they are not damaged in any way when we receive them back to our warehouse. There will be a 20% restocking fee if you decide to return the  Product(s)

This does not affect your statutory rights in respect of defective Products.

 

INTELECTUAL PROPERTY

"aquabocci" is a registered trade mark of Anthony 1 Limited (Trading as aquabocci).

We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

YOUR INFORMATION

Our total liability to you under the Contract will be limited to the amount paid by you for the Products purchased.

We have taken every care in the preparation of the content of our site. However, the content displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. We will not be responsible for any errors or omissions or for the results obtained from the use of such content or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.

To the extent permitted by law, we hereby expressly exclude any and all liability (whether arising in contract, tort or otherwise) for any direct, indirect or consequential loss or damage which you or any third party may incur in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it. This does not affect any liability we have to you under the Contract.

These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these terms and conditions shall limit our liability for personal injury or death caused by our negligence.

VIRUSES, HACKING AND OTHER OFFENSES

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

ENTIRE AGREMENT

These terms and conditions and the documents mentioned in these terms and conditions contain the whole agreement between us and you relating to the supply of Products. No additional terms or conditions requested or communicated in any way by you will form part of the Contract whether accepted or not by an employee of ours.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We may revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the timer that you order Products from us or otherwise use the Site.

LAW AND JURISDICTION

The operation of our site and Contracts for the purchase of Products through our site are governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

aquabocci.com take your privacy very seriously and treat all your personal information as confidential.

We will only use information about you in accordance with this Privacy Policy. By using our site, you consent to such processing.

INFORMATION COLECTED

When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number and a password. We will also require your credit/debit card details, when you are placing an order.

We may also collect information about you such as your name, address and contact details where you set up an account.

We may obtain information about your usage of our site to help us develop and improve it further.

WHAT DO WE USE YOUR INFORMATION FOR?

We use your information for the following purposes:

• To serve website content to you

• To handle orders, deliver products, process payments and refunds and provide statements

• To communicate with you about your orders

• To update our records and generally maintain your account with us

• If you contact us, we may keep a record of that correspondence and your contact details

• For our statistical or survey purposes to improve our services to you.

• To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf

• To contact you by email, post with information on new products and promotions.

• If you consent, to notify you by email and or mail of new aquabocci products, promotions, competitions and special offers that may be of interest to you.

DISCLOSURE OF YOUR INFORMATION

We may disclose your information to members of our company for the purposes listed above.

We will not disclose your information to any third party outside of our company except under the following limited circumstances.

We may disclose your personal information to carefully selected service providers and agents who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfillment services.

Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

We may also disclose your personal information to our subsidiaries and affiliated companies and any successors in title to our business.

We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.

If you believe your details are incorrect you can amend your details by logging onto your My Account on our site.

DIRECT MARKETING AND NEWSLETER

You may sign up to our Newsletter by ticking the appropriate box during registration, or separately on our Newsletter sign up page if you do not wish to establish an account yet. If you wish to unsubscribe from our Newsletter contact list, you should:

• e-mail us at care@aquabocci.com with the word "unsubscribe" in the subject line.

• click on "unsubscribe" at the bottom of the email

• log into "My Account" on the website and edit your account details

Please allow up to 5 days for unsubscribe requests to be processed

PROTECTING YOUR INFORMATION

Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. Further information on our security practices can be found by clicking on the following link: information page.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

COOKIES

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page.

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