FAQs

WHY SHOP AT AQUABOCI?

At Aquabocci, it’s no secret that we develop designer drainage systems . And if you’ve shopped on our site before, you’ll know most of our products are in stock enabling us to provide you fast delivery times.  We believe actions speak louder than words, so try to show how much we care by the way we do things.

Like it being safe and secure to buy from us. Or the fact that you can do so knowing that if you have a query, you’ll only have to pick up the phone to have it dealt with quickly and without fuss. We offer a simple and straightforward returns service, because we want you to be happy with your purchase and understand you may change your mind.

What’s more, we like to offer some extras on the site for you to get your teeth into. And if you enjoy your experience with us, we’ll even come to you too. Just subscribe to our newsletter and you’ll be the first to know about our new products and projects  sent straight to your inbox.

I AM HAVING PROBLEMS BUYING FROM YOUR SITE?

If you are having technical problems, please get in touch with our customer service team, who will endeavour to help you. To help us solve the issue for you, please include as many of the following details as possible:

  • Your Operating System (e.g. Windows XP, Mac OS 9.0)
  • Internet Browser (e.g. Internet Explorer 6, Firefox 3.5)
  • What page you were trying to access
  • What time the problem occurred
  • Please cut and paste into the email any error message that appeared on the screen.

or e-mail us at care@aquabocci.com with the word "troubleshoot" in the subject line.

CAN I USE THE DRAIN AROUND SALT AND CHLORINE?

All aquabocci drainage systems are Anodized to 25 micron ( marine grade ) they are guaranteed not rust, tea stain or oxidize around salt water or chlorine environments. This includes Aquatic Centres and sea side locations.

WILL THE METAL LID TEA STAIN OR RUST?

All aquabocci drainage systems are Anodized to 25 micron ( marine grade ) they are guaranteed not rust, tea stain or oxidize around salt water and chlorine environments. This includes Aquatic Centres and sea side locations.

CAN I USE A40 DRAIN WITH BI-FOLD TRACK DOOR?

The aquabocci A40 drain is a shallow ( 44mm deep ) lineal grate system which can be installed with most bi-fold track doors. Go to the MENU at the top of this page and select A40 to see our suggested installation guides.

It is advised that you speak to your contractor or door company to work out the best detail for your project.

CAN I CUT OFF THE PLASTIC WINGS ON PVC BASE?

The webbing design of the PVC drain base is designed to be cut and shaped during installation if required.

If you are installing the drain against a wall then you may cut off one of the plastic wings on the PVC drain base to allow you to push the drain closer to the wall.

If you are installing the drain inside a channel then you may cut off both of the plastic wings on the PVC drain base to allow you to sit the drain inside the channel.

HOW DO I INSTALL DRAIN AGAINST SHOWER WALL?
  1. Cut the PVC drain drain to the required length.
  2. Drill out a hole in the PVC drain base in the exact location you require.
  3. Install the spigot into the hole using PVC solvent cement.
  4. Install the end caps using PVC solvent cement.
  5. Use Silicon to glue the PVC Channel to the waterproof membrane.
  6. If you are installing the drain against the wall then you may need to cut off one of the plastic wings on the PVC drain base to allow you to push the drain closer to the wall.
  7. Once you have glued the drain base to the membrane and you have determined the thickness of your tile, then you will be ready to install the tile bed ( SCREED ) This will include covering one or both of the plastic wings on the PVC drain base, depending on whether the drain is against a wall or away from the wall.
  8. The thickness of the tile bed should allow enough height for the thickness of the tile and the tile adhesive.
  9. Once the tile has been installed it should finish 4mm above the top of the PVC drain base. The reason for this is because the alloy drain lid is 4mm thick and it sits on the edge of the PVC Channel. For more info GO to the MENU at the top of this page and select PRODUCTS to view the installation guide drawings.
  10. The joint between the PVC drain base and the tile should be wide enough to allow silicon to be installed. Do not use tile grout between this joint as it may crack over time, Silicon is a flexible sealant that will not crack.
  11. Once your tiles are installed then you can remove the polyformer foam insert and insert the alloy drain lid.
  12. Do not seal the joint between the alloy lid and the tile.
  13. The alloy drain lid is easily removed for cleaning.
WHAT IS THE POLYFORMER INSERT FOR?

All aquabocci drains include a high density polyformer foam insert inside the PVC drain base.

This will keep drain base clean during tiling.

Allow you to pour concrete around the drain base on driveways.

HOW DOES THE JOINER WORK?

Do not use silicon to glue the joiner, end caps or spigots to the PVC drain base.

Use PVC solvent cement to glue the joiner into place and allow the glue to set.

The U-Shaped joiner has one open side which should be installed face down to allow the water to pass through.

The purpose of the joiner is to link together straight sections of the drain base and to link corner pieces to the straight sections.

Push together 2 sections of the drain base and then use PVC solvent cement to glue them together.

Once this is done place the joiner inside the drain base so it is overlapping between each section.

Use PVC solvent cement to glue the joiner into place and allow the glue to set.

After the glue has set it is recommended that you check the exposed joint between each length is correctly sealed to allow the water to pass through.

When installing the joiner on the A100 drain use the packing bar to push the sides of the joiner against the outside walls of the drain base. This will hold the joiner in position whilst the glue is drying.

HOW DO I GLUE ON THE END CAPS?

Do not use silicon to glue the joiner, end caps or spigots to the PVC drain base.

Use PVC solvent cement to glue the end caps into place and allow the glue to set.

The purpose of the end cap is to stop water from passing out the end of the drain.

The end cap is not water tight and should be properly sealed with PVC solvent cement.

CAN I USE AQUABOCCI DRAINS ON A DRIVEWAY?

The aquabocci drains have been tested by the CSIRO ( Australian Government testing body )

For more info GO to the MENU at the top of this page and select PRODUCTS to view the CSIRO Vehicle test results.

WHAT IS AQUABOCCI WUNDERGRIP?

Throughout the design process we use technologies which have enabled us to develop cutting edge products such as the Aquabocci WunderGrip, a slip free lid that is available on all of our lineal grates. Aquabocci’s innovative WunderGrip achieves the R13 slip-rating from the CSIRO. The lid of the drain has been treated using a unique technology to create a special, slip-free surface that’s perfect for bathrooms, swImming pools, driveways and balconies. For more info GO to the MENU at the top of this page and select PRODUCTS to view the CSIRO Slip test results.

ARE AQUABOCCI PRODUCTS NON-SLIP?

Throughout the design process we use technologies which have enabled us to develop cutting edge products such as the Aquabocci WunderGrip, a slip free lid that is available on all of our lineal grates. Aquabocci’s innovative WunderGrip achieves the R13 slip-rating from the CSIRO. The lid of the drain has been treated using a unique technology to create a special, slip-free surface that’s perfect for bathrooms, swImming pools, driveways and balconies. For more info GO to the MENU at the top of this page and select PRODUCTS to view the CSIRO Slip test results.

WHAT ARE CSIRO TEST RESULTS?

The aquabocci drains have been tested by the CSIRO ( Australian Government testing body )

For more info GO to the MENU at the top of this page and select PRODUCTS to view the CSIRO test results.

CAN I USE THE A40 DRAIN IN A SHOWER?

The Aquabocci A40 drain is commonly used in showers.

If you are installing the drain against a wall then you may cut off one of the plastic wings on the PVC drain base to allow you to push the drain closer to the wall.

If you are installing the drain inside a channel then you may cut off both of the plastic wings on the PVC drain base to allow you to sit the drain inside the channel.

Installing the A40 drain against the shower wall

Cut the PVC drain drain to the required length.

Drill out a hole in the PVC drain base in the exact location you require.

Install the spigot or trap into the hole using PVC solvent cement.

Install the end caps using PVC solvent cement.

Use Silicon to glue the PVC Channel to the waterproof membrane.

If you are installing the drain against the wall then you may need to cut off one of the plastic wings on the PVC drain base to allow you to push the drain closer to the wall.

Once you have glued the drain base to the membrane and you have determined the thickness of your tile, then you will be ready to install the tile bed ( SCREED ) This will include covering one or both of the plastic wings on the PVC drain base, depending on whether the drain is against a wall or away from the wall.

The thickness of the tile bed should allow enough height for the thickness of the tile and the tile adhesive.

Once the tile has been installed it should finish 4mm above the top of the PVC drain base. The reason for this is because the alloy drain lid is 4mm thick and it sits on the edge of the PVC Channel. For more info GO to the MENU at the top of this page and select PRODUCTS to view the installation guide drawings.

The joint between the PVC drain base and the tile should be wide enough to allow silicon to be installed. Do not use tile grout between this joint as it may crack over time, Silicon is a flexible sealant that will not crack.

Once your tiles are installed then you can remove the polyformer foam insert and insert the alloy drain lid.

Do not seal the joint between the alloy lid and the tile.

The alloy drain lid is designed to be removed for cleaning and should not be sealed to the tile.

The alloy drain lid is easily removed for cleaning.

For more info GO to the MENU at the top of this page and select PRODUCTS to view the installation guide drawings.

HOW DO I FINISH THE TILE TO THE DRAIN BASE?

When installing the PVC tray in a wet room or shower application there are several ways to go about this:

  1. Installation on Concrete slab with waterproof membrane.
  2. Cut the PVC drain drain to the required length.
  3. Drill out a hole in the PVC drain base in the exact location you require.
  4. Install the spigot into the hole using PVC solvent cement.
  5. Install the end caps using PVC solvent cement.
  6. Use Silicon to glue the PVC Channel to the waterproof membrane.
  7. If you are installing the drain against the wall then you may need to cut off one of the plastic wings on the PVC drain base to allow you to push the drain closer to the wall.
  8. Once you have glued the drain base to the membrane and you have determined the thickness of your tile, then you will be ready to install the tile bed ( SCREED ) This will include covering one or both of the plastic wings on the PVC drain base, depending on whether the drain is against a wall or away from the wall.
  9. The thickness of the tile bed should allow enough height for the thickness of the tile and the tile adhesive.
  10. Once the tile has been installed it should finish 4mm above the top of the PVC drain base. The reason for this is because the alloy drain lid is 4mm thick and it sits on the edge of the PVC Channel. For more info GO to the MENU at the top of this page and select PRODUCTS to view the installation guide drawings.
  11. The joint between the PVC drain base and the tile should be wide enough to allow silicon to be installed. Do not use tile grout between this joint as it may crack over time, Silicon is a flexible sealant that will not crack.
  12. Once your tiles are installed then you can remove the polyformer foam insert and insert the alloy drain lid.
  13. Do not seal the joint between the alloy lid and the tile.
  14. The alloy drain lid is designed to be removed for cleaning and should not be sealed to the tile.
  15. The alloy drain lid is easily removed for cleaning.
  16. For more info GO to the MENU at the top of this page and select PRODUCTS to view the installation guide drawings.

 

  1. Installation on Compressed sheet / Timber with waterproof membrane.
  2. Cut the PVC drain drain to the required length.
  3. Drill out a hole in the PVC drain base in the exact location you require.
  4. Install the spigot or trap into the hole using PVC solvent cement.
  5. Install the end caps using PVC solvent cement.
  6. Use Silicon to glue the PVC Channel to the waterproof membrane.
  7. If you are installing the drain against the wall then you may need to cut off one of the plastic wings on the PVC drain base to allow you to push the drain closer to the wall.
  8. Once you have glued the drain base to the membrane and you have determined the thickness of your tile, then you will be ready to install the tile bed ( SCREED ) This will include covering one or both of the plastic wings on the PVC drain base, depending on whether the drain is against a wall or away from the wall.
  9. The thickness of the tile bed should allow enough height for the thickness of the tile and the tile adhesive.
  10. Once the tile has been installed it should finish 4mm above the top of the PVC drain base. The reason for this is because the alloy drain lid is 4mm thick and it sits on the edge of the PVC Channel. For more info GO to the MENU at the top of this page and select PRODUCTS to view the installation guide drawings.
  11. The joint between the PVC drain base and the tile should be wide enough to allow silicon to be installed. Do not use tile grout between this joint as it may crack over time, Silicon is a flexible sealant that will not crack.
  12. Once your tiles are installed then you can remove the polyformer foam insert and insert the alloy drain lid.
  13. Do not seal the joint between the alloy lid and the tile.
  14. The alloy drain lid is designed to be removed for cleaning and should not be sealed to the tile.
  15. For more info GO to the MENU at the top of this page and select PRODUCTS to view the installation guide drawings.
DO I SEAL JOINT BETWEEN METAL TOP AND TILE?

Do not seal the joint between the alloy lid and the tile.

The alloy drain lid is designed to be removed for cleaning and should not be sealed to the tile.

You should seal the joint between the PVC drain base.

The joint between the PVC drain base and the tile should be wide enough to allow silicon to be installed. Do not use tile grout between this joint as it may crack over time, Silicon is a flexible sealant that will not crack.

Once your tiles are installed then you can remove the polyformer foam insert and insert the alloy drain lid.

Do not seal the joint between the alloy lid and the tile.

The alloy drain lid is easily removed for cleaning.

HOW DO I ORDER AQUABOCCI CUSTOM COLOURS?

For all pricing and production times for aquabocci custom colours please contact your local office via phone or email with the word "aquabocci custom" in the subject line.

ARE AQUABOCCI PRODUCTS ALWAYS IN STOCK?

At Aquabocci, it’s no secret that we develop designer drainage systems. And if you’ve shopped on our site before, you’ll know most of our products are in stock enabling us to provide you fast delivery times. We believe actions speak louder than words, so try to show how much we care by the way we do things.

WHAT IS THE LEAD TIME FOR AQUABOCCI CUSTOM?

For all pricing and production times for aquabocci custom colours please contact your local office via phone or email with the word " aquabocci custom " in the subject line.

DO I DRILL OUT THE HOLE TO INSTALL SPIGOT?
  1. Cut the PVC drain drain to the required length.
  2. Drill out a hole in the PVC drain base in the exact location you require.
  3. Install the spigot into the hole using PVC solvent cement.
  4. Install the end caps using PVC solvent cement.
  5. Do not use silicon to glue the spigot into the drain base.
  6. Use Silicon to glue the PVC Channel to the waterproof membrane.
CAN I INSTALL DRAINS ON COMPRESSED SHEET?
  1. Installation on Compressed sheet / Timber with waterproof membrane.
  2. Cut the PVC drain drain to the required length.
  3. Drill out a hole in the PVC drain base in the exact location you require.
  4. Install the spigot or trap into the hole using PVC solvent cement.
  5. Install the end caps using PVC solvent cement.
  6. Use Silicon to glue the PVC Channel to the waterproof membrane.
  7. If you are installing the drain against the wall then cut off one of the plastic wings on the PVC drain base to allow you to push the drain closer to the wall.
  8. Once you have glued the drain base to the membrane and you have determined the thickness of your tile, then you will be ready to install the tile bed ( SCREED ) This will include covering one or both of the plastic wings on the PVC drain base, depending on whether the drain is against a wall or away from the wall.
  9. The thickness of the tile bed should allow enough height for the thickness of the tile and the tile adhesive.
  10. Once the tile has been installed it should finish 4mm above the top of the PVC drain base. The reason for this is because the alloy drain lid is 4mm thick and it sits on the edge of the PVC Channel For more info GO to the MENU at the top of this page and select PRODUCTS to view the installation guide drawings.
  11. The joint between the PVC drain base and the tile should be wide enough to allow silicon to be installed. Do not use tile grout between this joint as it may crack over time, Silicon is a flexible sealant that will not crack.
  12. Once your tiles are installed then you can remove the polyformer foam insert and insert the alloy drain lid.
  13. Do not seal the joint between the alloy lid and the tile.
  14. The alloy drain lid is easily removed for cleaning.
  15. For more info GO to the MENU at the top of this page and select PRODUCTS to view the installation guide drawings.
CAN I INSTALL AQUABOCCI DRAINS WITH VINYL?
  1. Installation on Vinyl with waterproof membrane.
  2. Cut the PVC drain drain to the required length.
  3. Drill out a hole in the PVC drain base in the exact location you require.
  4. Install the spigot or trap into the hole using PVC solvent cement.
  5. Install the end caps using PVC solvent cement.
  6. Use Silicon to glue the PVC Channel to the waterproof membrane.
  7. You will need to use packers under the vinyl so that it will finish 4mm higher that the PVC channel.
  8. Roll the vinyl next to the PVC channel ( not inside the channel )
  9. Once the Vinyl has been installed it should finish 4mm above the PVC drain base. The reason for this is because the alloy drain lid is 4mm thick and it sits on the edge of the PVC Channel ( refer to drawings on shopping cart )
  10. Use silicon to seal the joint between the PVC drain base and Vinyl.
  11. Do not seal the joint between the alloy lid and the tile.
HOW DOES THE CORNER PIECE WORK?

All of our corner pcs are cut on a 45 degree angle ( mitre ) for fast installation.

The PVC drain base is supplied as one single L-Shaped pc ( refer to images )

The alloy drain lid is supplied in 2 pcs cut at a 45 degree angle ( refer to images )

To link the corner to the straight sections simply use a joiner to link it together.

DOES CORNER PIECE HAVE A MITRE CUT?

All of our corner pcs are cut on a 45 degree angle ( mitre ) for fast installation.

The PVC drain base is supplied as one single L-Shaped pc ( refer to images )

The alloy drain lid is supplied in 2 pcs cut at a 45 degree angle ( refer to images )

WHAT SPIGOT SIZES ARE AVAILABLE?

40mm and 70mm are our standard size spigots.

HOW DOES SPIGOT GO INTO FLOOR WASTE?

A connector should be used to seal the spigot to the floor waste or stormwater pipe.

HOW DO I JOIN EACH LENGTH TOGETHER?

To Join each length together you should push the lengths together and use PVC solvent cement ( plumbers glue ) to glue the joiner over the joint between each length inside the tray of the drain. The Joiner should have the open section at the bottom side which will allow the water to pass between each length.

CAN I CUT THE ALLOY LID TO LENGTH?

The Alloy drain lid and the PVC drain base are designed to be cut to size on site. The alloy lid is easily cut with a drop saw with an " aluminium blade " The PVC drain base can be cut with a drop saw that has a" timber blade or aluminium blade " attached and also with a hand held hacksaw.

CAN I CUT THE PVC DRAIN BASE TO LENGTH?
  1. Cut the PVC drain drain to the required length using a drop saw or hacksaw.
  2. Drill out a hole in the PVC drain base in the exact location you require.
  3. Install the spigot or trap into the hole using PVC solvent cement.
  4. Install the end caps using PVC solvent cement.
  5. Use Silicon to glue the PVC Channel to the waterproof membrane.
  6. If you are installing the drain against the wall then cut off one of the plastic wings on the PVC drain base to allow you to push the drain closer to the wall.
  7. Once you have glued the drain base to the membrane and you have determined the thickness of your tile, then you will be ready to install the tile bed ( SCREED ) This will include covering one or both of the plastic wings on the PVC drain base, depending on whether the drain is against a wall or away from the wall.
  8. The thickness of the tile bed should allow enough height for the thickness of the tile and the tile adhesive.
HOW DO I WATERPROOF AROUND THE DRAIN?

For more info GO to the MENU at the top of this page and select PRODUCTS to view the installation guide drawings.

HOW DO I GLUE DRAIN BASE TO WATERPROOF MEMBRANE?

Use Silicon to glue the PVC Channel to the waterproof membrane.

For more info GO to the MENU at the top of this page and select PRODUCTS to view the installation guide drawings.

HOW DO I GLUE FITTINGS TO THE DRAIN BASE?

PVC solvent cement "plumbers glue" is used to glue the PVC plastic fittings to the PVC plastic drain base: These fittings include, end caps, spigots, joiners, and end outlets.

HOW LONG DOES DELIVERY TAKE?

For all delivery details please refer to the DELIVERY SECTION on this page.

HOW DO I BUY FROM YOUR WEBSITE?

For more info GO to the MENU at the top of this page and select ONLINE SHOP.

WHEN WILL I BE CHARGED?

If your payment is authorised, the funds will be 'reserved' in your account for us and you will receive an email confirming that your order has been successful. The payment will only be completed upon dispatch of the final part of your order.

If your card is not authorised, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorise the payment.

Don't despair at this stage, because there may still be something simple that can be done to get the payment authorised.

CAN I AMMEND OR CANCEL AN ORDER?

Under UK Distance Selling laws, you have the right to cancel your contract with us, within 7 working days of receiving your order. You will need to advise us of this in writing so we can issue you with a full refund and we would ask you to return the cancelled items to us before the refund is paid.

If we do not receive the cancelled items back within 7 days of you receiving them we will not be able to refund your payment. If you want to cancel your contract with us, please contact us and we will be happy to help you.

Contact us under care@aquabocci.com with the word " cancelled order " in the subject line.

HOW DO I PAY FOR MY ORDER?

We like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

Cards accepted: Visa and MasterCard credit cards, Visa debit cards (Visa Delta, Visa Electron, Visa Debit), Maestro, Switch and Solo.

HOW DO SEARCH FOR A PRODUCT?

Browse the website using the drop down filtered search menus, which are accessed by pressing the menu link at the top of the web page.

If you know exactly what you want, you can also just go to the menu and drop down to that product: eg: A40 the product name into our text search box. When you've found something you like, select the desired size and click 'add to bag'. You can then continue shopping or go to the checkout via the 'view shopping bag' link at the top right of the page. Then once you've checked all your details are correct, just enter your credit or debit card details*, press 'complete order' and you're done! We'll send you an email to confirm your order details.

Aquabocci uses the Verisign industry standard 256bit SSL (Secure Socket Layer) encryption technology. Your credit card details are sent directly to our card processor and are NOT stored on our server or database, so even in the unlikely event that our security was ever breached your credit card details would not be compromised.

DO I NEED AN ACCOUNT TO SHOP?

No you do not have to, you can use our express check out and not create an account. but creating an account will make it easier for you when you return to buy from us again.

Setting up an account will allow you to order without having to fill in your details every time you shop with us. You can either sign up first, or you can start shopping and set your account up when you check out, whichever suits you best. Just follow the easy steps on screen and remember to have your payment and address details to hand. Your billing address should be exactly the same as the address to which your credit/ debit card is registered.

MY PAYMENT HAS DECLINED?

Don't worry. This can happen for a number of reasons. If you have ample funds in your account, it's most likely you entered one of the card digits incorrectly. You can also try checking the details in your Superdry.com account to ensure that the billing address is the same one to which the card is registered.

If the problem persists, try entering the details of another card.

WHAT ARE 'MASTERCARD SECURECODE' AND 'VERIFIED BY VISA'?

MasterCard SecureCode and Verified by Visa are services that password-protect your debit card details, to give added security when you shop online. They allow you to create a password that is known only to yourself, to use every time you use your Maestro or Visa debit card online.

To register for MasterCard SecureCode/ Verified by Visa all you need to do is follow the instructions next time you place an order with us. Alternatively, you can sign up by contacting the bank that issued your Maestro/ Visa card directly.

You'll be asked to come up with a password. You only need to do this once then whenever you use the card online you will be asked to enter the password when you check out.

IS IT SAFE TO ORDER ONLINE?

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

  • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
  • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
  • Data Integrity - this checks the data being transferred to ensure it has not been altered.
I AM NOT RECEIVING YOUR EMAILS?

One of the most common reasons for this is that your email software is marking emails from us as junk mail, and is sending them to your spam folder. To stop this from happening, please add care@aquabocci.com and newsletter@aquabocci.com to your email address book, and emails from us should come through just fine.

If you checked this and are still not getting emails, make sure you typed in the right email address when you signed up with us. Just sign into My Account (if you can remember what address you did type in), or get in touch with our customer service team, and we'll do our best to sort it out for you.

I AM HAVING TROUBLE BUYING FROM YOUR SITE?

If you are having technical problems, please get in touch with our customer service team, who will endeavour to help you. To help us solve the issue for you, please include as many of the following details as possible:

  • Your Operating System (e.g. Windows XP, Mac OS 9.0)
  • Internet Browser (e.g. Internet Explorer 6, Firefox 3.5)
  • What page you were trying to access
  • What time the problem occurred
  • Please cut and paste into the email any error message that appeared on the screen.
  • e-mail us at care@aquabocci.com with the word "troubleshoot" in the subject line.

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